Overview HydroSpark is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you visit our website or use our window cleaning services. By using our website or contacting us for services, you agree to the practices described in this policy.

Information We Collect When you request a quote, book a service, or contact us, we may collect the following:

Your name, to address you and personalise our service

Your email address, to send confirmations, quotes, and follow-ups

Your phone number, to schedule and confirm appointments

Your service address, to carry out window cleaning at your property

We only collect information that is necessary to provide you with our services.

How We Use Your Information We use your personal information solely to respond to enquiries and provide quotes, schedule and confirm appointments, communicate updates related to your booking, and improve our services and customer experience. We do not use your information for automated decision-making or profiling.

SMS / Text Message Communications By providing your phone number and opting in through our website contact form, booking form, or by texting us directly, you consent to receive SMS text messages from HydroSpark. These messages may include appointment confirmations, scheduling reminders, service updates, and follow-ups related to your booking. Message frequency will vary depending on your interactions with us, but you can generally expect messages only when relevant to your service. Message and data rates may apply. You may opt out at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us directly at the details below.

Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted tools or software we use to run our business (such as scheduling or email platforms), which are bound by confidentiality obligations, or where required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted.

Data Security We take reasonable steps to protect your information from unauthorised access, disclosure, or misuse. Your data is stored securely and only accessible to authorised personnel involved in delivering our services.

How Long We Keep Your Data We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of our service relationship with you, plus a reasonable period afterward for administrative purposes. You may request deletion of your data at any time by contacting us.

Your Rights You have the right to access the personal information we hold about you, correct any inaccurate or incomplete information, request deletion of your data, and opt out of any marketing communications at any time. To exercise any of these rights, please contact us using the details below.

Cookies & Analytics Our website may use basic cookies to ensure the site functions correctly. We may also use anonymised analytics to understand how visitors use our site. This data does not identify you personally. You can disable cookies through your browser settings at any time.

Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page.

Contact Us If you have any questions about this Privacy Policy or how we handle your information, please get in touch:

Email: [email protected]

Phone: 7206567997